If you are unable to access a course for technical reasons, please call us at 1-800-297-4729 and we will be more than happy to assist you during our business hours. Please ensure that you meet the following system requirements before calling:
- Running Google Chrome, Internet Explorer or Mozilla Firefox
- Install Adobe Flash Reader
- Install Java Runtime Environment
If after reasonable troubleshooting we have determined that Rumboot Software Inc. is at fault for a technical error that will restrict access to the course you have purchased for a period of more than 24 hours, then you are entitled to a refund. In no other cases will refunds or credits be given for technical problems relating to accessing both the website user areas and courses.